Background: I lived at Pinnacle Heights for six months before cutting my lease short due to a military deployment. I rented a two bedroom, two bathroom apartment that overlooked the smaller of the complexes two pools.
Management: The management team was polite, courteous, and responsive, and knew my name. The maintenance staff was very responsive, with a turnover time of less than 24 hours. My heater broke just as it was starting to get pretty cold at night and they had it fixed within 12 hours of my work request.
Apartment: My two bedroom, two bathroom apartment was spacious and comfortable. I rented a second floor apartment that overlooked the smaller pool. It was one of the older apartments that had not yet undergone upgrades. The appliances were pretty old, particularly the washer and dryer, but I worked out an agreement with the management to let me use my own washer and dryer, so long as I stored theirs. The washer and dryer both fit inside the huge master bedroom closet with plenty of space to spare.
Amenities: I don't swim, so I didn't use the pools, but they are well maintained and look fantastic. I frequented the fitness center a few times a week. The fitness machines are a decent; I was really happy that there is a spin bike, but it'd be nice if they had a Stairmaster or two. The extremely high ceilings would certainly accommodate them.
Environment: The complex itself is well maintained with plenty of trees and flowers and grass, which is landscaped on a regular basis. Because of the way the complex is built into a valley between two large hills, the buildings themselves are not all on the same level. The topography doesn't allow for much connectivity for the sidewalks, but it's not too difficult to get around. The view from the management office is incredible and makes me wish I had been able to rent an apartment closer to the entrance, which slopes steeply downward toward Snyder Road.
Parking: Parking is probably one of the very few things about the complex that I found annoying. You get assigned one space (or a garage if your apartment comes with that), but the assigned parking is not located directly in front of your building. My parking spot was located in front of a different building around the corner from mine.
Safety/Security: The complex is very quiet and I didn't notice any disturbances while I was there. A sheriff's deputy lives in the complex and is quick to respond to incidents. All in all, the complex seems very safe. Part of that is simply the secluded location of the complex, which is about a mile south of Sabino Canyon. My only complaint is that it's difficult to walk up and down the hill from Snyder Road because there isn't a sidewalk or stairs.
Conclusion: I enjoyed my time at Pinnacle Heights and would not hesitate to recommend it to others.