My grandma came from LA and had limited time to rent an apartment and we saw Pinnacle Heights and walked in. Upon walking in we met Monica Smallwood, one of the leasing agents for the building. She greeted us with a smile and made us feel very comfortable, and she was eager to help us find an apartment. She explained the availability of the apartments in my grandma's desired floor plan and found us an one that was open in the time frame necessary for my grandma's move in date.
The lantana two bedroom apartment was what my grandmother was looking for, and there was one available, which was perfect. But unfortunately my grandma could not take the apartment because there were stairs leading to the apartment and she has trouble climbing them (they were pretty steep and we also had trouble).
Going back to the office, and telling Monica how disappointed we were that there were stairs, she thought outside the box and brought us to a three bedroom casita. She told us when it would be available, and it was the perfect time for my grandma's move in date! She showed us the model and it was perfect for what my grandma needed! We booked that apartment the next day because it was so perfect!
You have an employee in Monica that is caring, accommodating, and knowledgeable. She is definitely an asset to your firm. She was one of the reasons we took the apartment, because she immediately made us feel at home.