5 Stars for Isaac in Maintenance
Isaac from Maintenance came by this morning to fix our kitchen ceiling light. When he was done, he asked if we had any other issues in the apartment. I told him that we have been having a problem with a shower handle for the past several months, but no one here had been able to fix it. Isaac diagnosed the problem immediately, went and got the needed part to fix it, and had in done within 20 minutes. He also took the time to explain exactly what the problem was and how he addressed it. To top it off, he noticed that our front door wasn't closing properly, and took the time to fix it on the spot. This is the type of customer service that you hope for in these situations, but do not always get. It is also the type of service that raises residents' satisfaction levels considerably. Pinnacle Heights is fortunate to have Isaac on staff.